It looks like I’m about to part ways with my Cable Company…
Yes it’s time to review my contract with Frontier Communications after two years.
When I signed up for service it was Verizon provided the service and “Cool” I was able to get a great price with $29.99 a month for year one and $39.99 a month for year two.
Trouble is after year three the company that Verizon sold the regional FiOS service want $84.99 for a mediocre service and worse still they now add a fee for a business expense that should be part and parcel of the cost of service.
I would love to say that I’m happy with the service but they played a game called “block streaming services” by deleting them from the DNS and then denying that they were blocking them even though I found many complaining and changing to a different DNS database resolved the issue.
Then there is the case of them not only having remote access to the Router settings, yeah they fight over you using your own router using Cat 5 wiring even though it is perfectly feasible, they even admitted it. It wouldn’t be a huge deal but for the router I ended up buying from them having settings changed and password & username for admin reset by them to the factory default (they have remote access that bypasses the security).
They also refuse to provide detailed billing, their detailed billing isn’t even detailed it’s barely got information but at least they showed what the new mystery fee is allegedly for. To rub salt into your wounds they advised everyone that all billing would be paperless and those, like the elderly, would have to pay a mandatory non-negotiable fee if they wanted a mailed bill which was way in excess of any other company.
So as you can see it’s not a great experience and customer service is done through an outsourced center in the Philippines and they’re nigh on impossible to deal with making for a frustrating time.
So what are my choices, well it looks like Spectrum, the local cable operator, I’m not keen on, the slow upload speeds are embarrassingly slow compared to the download speed or switch carrier for my cell service that will give me the choice of doing everything or 99% if everything using my iPhone!
Internet through Spectrum Cable is a case of them using an ambiguous list of packages and the price is discounted for 12 months from $64.99 down to $44.99 a month so for 12 months it’s a little more than the discount price I currently have with
Verizon Frontier and after that is $20 less than Frontier.
I do most of my book keeping and visual consumption on my iPhone and iPad.
Now what if I switched back to T-Mobile and started using my iPhone for most of the viewing and the hotspot function with my iPad?
It would certainly stop me watching too much TV and focus more on work as T-Mobile is hit and miss at home.
For a single phone it’s $70 a month and includes unlimited data and 3G hotspot. Right now I don’t use much data anyway through mobile and bulk buy data through MINT SIM which operates through T-Mobile but it would not be suitable even with their most expensive package. I rarely use more than 500MB during a month offloading most through the home internet.
My current 12 months expires in may which is only about $49 worth of data so it’s not like losing a lot if I switched.
I tried streaming from Amazon Prime Video and it works if I have 2 bars of signal otherwise I’ll just have to be shit out of luck but again it will make me WORK instead of playing.
I would have to become a “coffee shop squatter” to update devices but that’s a small price to pay.
I have 5-6 weeks to decide and I’ll update once I make a decision.