This possibly upsets a lot of people that just Love Facebook, I’m not a fan just an unwilling user of their messenger.
If I had a choice I would never use Facebook and would never use their awful messenger. Sure many people love it, I literally find it horrible to use.
I use it for one task and one task alone, my mum, yeah, it has taken her years to do anything other than “like” a post on Facebook and took her a month to work out how to answer a voice call on messenger, I dare not do “video” that would just overwhelm her and relied on a young family member to set up messenger for her.
The only trouble is the Audio is terrible, it really is like listening to a phone call on a 1930’s Soviet era phone system with Boris listening in. Though in this case it may be with Zuckerberg listening in. It’s not every time but more than enough times to be an issue 9 out of 10 times and it infuriates me that there is such an issue with a purely Internet based audio stream.
I normally use Skype for every other communication simply because sound is clean when it’s on audio and bandwidth doesn’t eat the data away if I am away from WiFi, it has never, even when on LTE or 3G with fairly low data speeds. The only reason for Facebook messenger is purely to connect with mum once or twice a week just to make sure that everything is fine and so that she doesn’t worry that something has happened untoward to me.
I expected that I was the only irate bunny using it but was shocked at the huge number of 1 star ratings on the App Store that almost matches the 5 star ratings with a fairly level mix of 4, 3, and two star ratings. I was surprised at the type of one star ratings, mine is blunt and reflects my description of the audio quality and it’s tendency to have laggy voice connection where you can hear yourself saying something you said two or three or more seconds earlier.
Many complained of features just not working and notifications no longer working and messages taking a long time to go through even though the person was nearby in tests when they had issues and wanted to test the delay they found it was laggy with the lag sometimes being several minutes in a few cases.
The more worrying issue was that many of the most recent 5 star reviews sounded like Facebook employee’s in the comment style, rather than saying why they just loved Messenger the review targeted those with one star reviews and at least two “Blamed users for having problems”. In fact it felt blatant in those cases and it seems strange that there is a sudden run of 5 star ratings to try and push the average ratings up.
Facebook though do seem to have an arrogance when it comes to how they treat the users and having been on the receiving end of their arrogant determination that a photo I had, that they pulled in automatically that featured a scene with the police arresting an armed criminal on the streets of my City which I then shared privately to family members, I strictly curate my friends list to 75% family and a few friends and keep that list strictly curated to just the few (You won’t find me with hundreds of friends — I don’t friend people just because I bumped into them in the street like so many do) but Facebook said that it was “Hate Speech” showing the image and that the image was the issue and pulled it down. Then they did the same thing when I sent in messenger a link to a news story that was literally in their own news feed, they locked my account for 7 days saying that I was spreading fake news and I had to respond with “Well the link came from your news feed so you were spreading Fake News before I was spreading it”.
So after frustration and Mum saying that she didn’t know how to set up a skype account I set up an account and put everyone on that she contacts that are all on Skype and then sent her the account name and password and a link to the Android Skype App.
Now I have to wait for another family member to visit that will install Skype and enter the account name and password for her.
I doubt my opinion of Facebook Messenger will change, when a company focuses on data-scraping rather than quality of the App then it’s just not fair for the users that that use those features. Facebook just make things work be nice to the users and they will not give one star ratings.